Tele-counselling as a Mental Health Tool in Social Work Practice: A Narrative Review
Author : Subi K Varghese and Abhijith Roy
Abstract :
The Covid-19 pandemic prompted a significant shift in the delivery of psychosocial and mental health services, with tele-counselling emerging as a critical mode of intervention. This article explores the relevance, benefits, challenges, and ethical considerations of tele-counselling within social work practice. Drawing on a narrative review of existing literature, the study highlights how tele-counselling has enabled social workers to address specific mental health issues while ensuring continuity of care in times of crisis. However, barriers such as digital divide, communication limitations, and ethical concerns underscore the complexities of its implementation. The article concludes with implications for enhancing the effectiveness of tele-counselling through training, ethical guidelines, infrastructure development, and the promotion of blended care models. These insights have significant implications for the future of mental health services and the evolving role of social work in digital contexts.
Keywords :
Tele-counselling, social work, Covid-19, mental health, ethical challenges, blended care.
