Patient Satisfaction and Service Quality Assessment in Puliyangudi Government Hospital
Author : A Abishek and Dr. S Maruthavijayan
Abstract :
This study examines the level of patient satisfaction and perceived service quality in the Government Hospital of Puliyangudi, Tamil Nadu. Using a structured questionnaire distributed to 50 respondents, data were collected on parameters such as waiting time, cleanliness, availability of medicines, doctor–patient communication, staff behavior, and transparency in billing. The objective was to identify both the strengths and shortcomings of the hospital’s service delivery system.
The analysis reveals that patients generally express satisfaction with the attitude and communication skills of doctors and nurses, and they feel safe within the hospital premises. However, the study highlights notable areas of concern including extended waiting periods, inconsistent availability of medicines, lack of adequate cleanliness in some sections, and occasional hidden charges reported by patients.
Overall, while the government hospital fulfills its essential role in providing affordable health care, improvements in operational efficiency, infrastructure maintenance, and staff accountability are necessary to raise satisfaction levels further. The findings contribute valuable insights for hospital administrators and policymakers seeking to enhance public health service quality in semi-urban regions of Tamil Nadu.
Keywords :
Patient satisfaction, service quality, government hospital, Puliyangudi, health care evaluation, waiting time, hidden payments.
