Impact of AI, and Information Technology on E-Governance. Certain Merits, Issues and Challenges
Author : Dr. Srinivasa Padmakar and Dr. M Geetha Bai
Abstract :
Governance, if done through electronic devices, and information and Communication tools it may be called as E-Governance. It is transparent, paper less, no cost or with less cost, and non-corruptive fair administrative service system provided by the government and non-government organisations, Service organisation, corporate organisation, marketing, industrial organisation. It is a paperless communication system. It is a time saving, money saving, physical energy saving and moreover it is a transparent and most convenient to both service providers and recipients or stakeholders.
It’s a revolutionary change consequent on the adoption of information technology since last 3 decades. These are all computerised services, through software programming and through automation process. These services mainly we can see in E-Seva and Mee Seva service centres, collecting affordable service charges, they will issue certificates to public, passport seva services, collection of utility bills and taxes, police department fines challans, issue of ration cards, income and nativity, and caste certificates to students and public.
Technology enabled services are today facilitating public by many organisations, like education service organisations, medical services, Passport VISA services, Communication, transportation, and entertainment, temple seva services also are providing now a days through online. Online banking services, online stock marketing, online insurance payments, online investments services, online admission in educational institutions, EMCET, LAWCET, ICET, DOST and NEET admissions are being made through web-counselling mode.
Like that, world administration completely digitalised only though online. No physical mode transactions will be done in future to maintain transparency, paperless and non-corruptive and on-time transactions.
This paper is conceptual and descriptive in nature, depending on secondary data available in government, banking, stock trading and transport organisational websites, published papers in journals news-papers. This paper mainly observes, examines, and studies the mode of digitalised online transactions, how they are facilitating the public. How the public are benefitted through the computerised services, through the E-Seva and mee Seva services units. How the E-governance is quickly transparently providing quality services to the public. The merits, advantages and inconveniences and challenges in E-governance portals are being studied in this paper to give suggestion for the improvement of services to public.
Keywords :
E-governance, ICT tools, computerised services, information technology, digital technology, web counselling, online services
