Effect of Job Satisfaction on Employee Turnover in Five-Star Hotels: A Study of Hospitality Business in Punjab and Chandigarh
Author : Dr. Varinder Singh Rana
Abstract :
Hotel Industry is one of the sectors which provides job opportunities to a great extent. One of the most important parts of the wider service sector is the hotel sector, which caters to customers who need overnight lodging. Employee satisfaction is a nebulous attribute defined as a pleasurable emotional reaction to doing or being at work. Companies that appreciate their employees perform employee satisfaction surveys on a regular basis. This article examines the factors that contribute to staff turnover in the hotel industry in Punjab and Chandigarh. Every company experiences some level of typical, if not expected, staff turnover. It's especially bad when employees depart for the wrong reasons or at an alarmingly rapid rate. This research is descriptive in nature where data from 134 employees from 10 five-star hotels of Punjab and Chandigarh through convenient sampling have been used to explore the factors of Job satisfaction.
Keywords :
Job satisfaction, employee turnover, hospitality business, Punjab
