“Factors which affect the Employee Performance”-A Study with Special Reference to Hotel Industries in DK District, Karnataka
Author : Dr. Ganesha Acharya B
Abstract :
In the modern business world hospitality industry play a vital role for the economic development of the nation. The growth of hospitality industry depends on the service quality and this service quality mainly depends on the performance of the employees.
In India, the hotel sector in the hospitality industry occupied the major share and the growth of this has been facing many challenges, such as high level of competition, changing attitude of the guests, employees’ turnover, insufficient reward system to the employees, lack of motivation to the employees towards high perform, etc. Therefore, the only remedy to improve this sector is to ensure that the employees are encouraged and working out the best effort to progress their performance.
This study investigates the features that can improve the level of employee performances in the hotel industry, study the impact of the work conditions, reward systems, career outlook on the performance of the hotel employees and decide the influence of employee performance on the quality of services provided in the study area hotels.
A sample size of 100 employees from 2 star, 3 star and 4 star hotels of the D K District were randomly selected which including 15 are HR managers and rest 85 are hotel employees from 22 hotels of DK District of Karnataka. This shows that the perception the HR manager and the employees in connection to strategy of motivation more or less similar. This study reflects a significant representation of the DK District hotel industry and how the management tackle the employees’ performance in terms of service quality in the study area.
Keywords :
Hospitality industry, service quality, performance of the employees, work conditions & career outlook
